Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
Thank you for shopping with Vounkins.
This Shipping Policy explains our available delivery options, estimated delivery times and other important information relating to orders placed through Vounkins.store.
For any shipping or delivery enquiries, please contact:
Email: sales@vounkins.store
Website: Vounkins.store
1. DELIVERY OPTIONS
Vounkins currently offers the following delivery options for eligible orders within the United Kingdom:
Express Shipping
Estimated delivery time: 5–8 business days
Cost: Paid shipping
The applicable Express Shipping charge will be clearly displayed at checkout before you complete your purchase.
Standard Shipping
Estimated delivery time: 5–12 business days
Cost: Free
Standard Shipping is provided free of charge for eligible orders.
2. DELIVERY SUMMARY
| Delivery Method | Estimated Delivery Time | Cost |
|---|---|---|
| Express Shipping | 5–8 business days | Paid |
| Standard Shipping | 5–12 business days | Free |
The applicable delivery option and any charge will be shown before you place your order.
3. BUSINESS DAYS
For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding UK public and bank holidays.
Weekends and public or bank holidays are therefore not normally counted as business days when calculating estimated delivery periods.
4. DELIVERY ESTIMATES
The delivery periods shown on our Website are estimates based on normal delivery conditions.
Our estimated delivery times are:
Express Shipping: 5–8 business days
Standard Shipping: 5–12 business days
We aim to deliver orders within the estimated period applicable to the delivery option selected at checkout.
Unless a different delivery period has been expressly agreed with you, orders will be delivered in accordance with applicable UK consumer law.
5. ORDER CONFIRMATION
After you place an order, you will receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully.
If any information is incorrect, particularly your delivery address, contact us as soon as possible at:
6. ORDER PROCESSING AND DISPATCH
Orders are prepared for shipment as efficiently as possible.
Once your order has been dispatched, you may receive a dispatch confirmation containing available delivery and tracking information.
Delivery estimates may be affected by weekends, public holidays or circumstances outside normal delivery operations.
We will not deliberately extend the advertised delivery period by applying an undisclosed processing period.
7. TRACKING YOUR ORDER
Where tracking applies to your shipment, tracking information will be sent to the email address associated with your order once the relevant information becomes available.
Tracking information may take some time to update after the carrier receives the parcel.
If your tracking information has not updated for an unusual period or you believe there is an issue with your delivery, contact:
8. SHIPPING COSTS
Standard Shipping is offered free of charge for eligible orders.
Express Shipping is a paid delivery service.
The exact cost of Express Shipping will be displayed during checkout before you place your order.
We will not add undisclosed mandatory delivery charges after you have placed your order.
9. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your:
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house or building number;
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street name;
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flat or unit number, where applicable;
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town or city;
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postcode; and
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other relevant delivery details
are entered correctly before submitting your order.
If you notice an error after placing your order, contact us immediately at:
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered the fulfilment or delivery process.
10. INCORRECT OR INCOMPLETE ADDRESSES
If a parcel cannot be delivered because the delivery information supplied by the customer is materially incorrect or incomplete, the parcel may be returned to the sender or held by the carrier.
If this occurs, please contact us so that we can review the available options.
Any additional delivery charge will only be applied where permitted, reasonable and clearly communicated before the customer agrees to pay it.
This does not affect your statutory consumer rights.
11. DELIVERY ATTEMPTS
A carrier may make one or more delivery attempts depending on its own delivery procedures.
If no one is available to receive the parcel, the carrier may:
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attempt delivery again;
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leave delivery instructions;
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direct the parcel to an appropriate collection location; or
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return the parcel to the sender.
Please follow any instructions provided by the carrier.
12. SAFE PLACE OR ALTERNATIVE RECIPIENT
Where a customer specifically instructs a carrier to leave a parcel in a designated safe place or with another person, the delivery may be completed in accordance with those instructions.
Please ensure that any delivery instructions you provide are appropriate and secure.
Nothing in this section removes any liability that cannot legally be excluded under UK law.
13. DELIVERY DELAYS
Although we aim to meet our stated delivery estimates, occasional delays may occur.
Potential causes may include:
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severe weather;
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transport disruption;
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exceptionally high carrier volumes;
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public or bank holidays;
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operational disruption;
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carrier network issues;
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incorrect delivery information; or
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other circumstances outside normal delivery operations.
If we become aware of a significant issue affecting your order, we will take reasonable steps to assist you.
Our delivery estimates do not remove any rights you have under UK consumer law concerning late delivery.
14. SIGNIFICANT DELIVERY DELAYS
If your order has not arrived within the expected delivery period, please contact:
Include your:
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full name;
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order number; and
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delivery postcode.
We will review the available tracking and delivery information and, where appropriate, investigate the matter with the carrier.
15. DELIVERY WITHIN 30 DAYS
Unless you and Vounkins have agreed a different delivery period, goods will be delivered without undue delay and within the period required by applicable UK consumer law.
Where no different period has been agreed, this will generally be no later than 30 days after the contract is entered into.
Our advertised delivery estimates of 5–8 business days for Express Shipping and 5–12 business days for Standard Shipping are intended to operate within this legal framework.
16. TIME-ESSENTIAL DELIVERIES
If delivery by a particular time is essential and this has been expressly agreed with us, different statutory rights may apply if we fail to deliver within that agreed period.
Please contact us if you believe your order is materially delayed.
Nothing in this policy limits your rights in relation to late delivery under applicable UK consumer law.
17. LOST PARCELS
If you believe your parcel has been lost, please contact:
We may investigate the delivery with the relevant carrier.
Where Vounkins is responsible for arranging delivery and the parcel is lost before delivery to you, we will handle the matter in accordance with applicable consumer law.
We will not require you to resolve a carrier claim yourself where legal responsibility remains with Vounkins.
18. DAMAGED PARCELS
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Where practical, please provide:
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your order number;
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photographs of the outer packaging;
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photographs of the shipping label;
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photographs of the affected product; and
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a brief description of the problem.
This information can help us investigate the issue.
Providing photographs does not remove or restrict any statutory rights you may have.
19. MISSING ITEMS
If an item is missing from your delivery, please contact us at:
Please provide your order number and identify the missing product.
We will review your order and provide appropriate assistance.
20. INCORRECT ITEMS
If you receive an item different from the one you ordered, contact us at:
We will provide appropriate instructions and handle the matter in accordance with our Return & Refund Policy and your statutory rights.
You will not be required to bear reasonable return costs for goods supplied incorrectly by us where the law requires us to bear those costs.
21. RESPONSIBILITY FOR GOODS DURING DELIVERY
Where Vounkins arranges the delivery service, responsibility for the goods generally remains with Vounkins until the goods are delivered into your physical possession or into the physical possession of another person identified by you to receive them.
Different rules may apply where you independently arrange a carrier that was not offered by Vounkins.
Nothing in this policy limits your statutory rights.
22. REFUSED DELIVERIES
If you no longer want an order, simply refusing the parcel is not always the best way to exercise your cancellation rights.
We recommend contacting us directly at:
This allows us to record your request and provide the appropriate return or cancellation instructions.
Your right to cancel an eligible online purchase is explained separately in our Return & Refund Policy.
23. UNCOLLECTED PARCELS
If a parcel is taken to a collection point and is not collected within the carrier's permitted collection period, it may be returned to the sender.
If your order is returned to us as uncollected, contact:
We will review the circumstances and advise you of the available options.
Any additional payment will only be requested where lawful, reasonable and disclosed before you agree to it.
24. RETURNS AND DELIVERY COSTS
Returns are governed by our Return & Refund Policy.
Where you validly exercise your statutory right to cancel an eligible online order, applicable refund rules may require us to reimburse the standard delivery charge originally paid.
If you chose a more expensive delivery service, such as Express Shipping, any refund of the original delivery charge may be limited to the cost of our least expensive standard delivery option, as permitted by law.
Because Vounkins currently offers Standard Shipping free of charge, the amount refundable in respect of standard outbound delivery may be £0 where no standard delivery fee was originally paid.
25. FAULTY OR MISDESCRIBED GOODS
If an item is faulty, damaged, not as described or otherwise does not conform to the contract, your statutory rights are separate from ordinary delivery arrangements.
Please contact:
We will handle the matter in accordance with applicable UK consumer law and our Return & Refund Policy.
26. UK DELIVERY AREA
The delivery options described in this policy are intended for eligible addresses within the United Kingdom.
Availability of a particular delivery method may depend on the delivery address and carrier coverage.
Any applicable restrictions will be displayed before you complete your order where required.
27. CUSTOMS AND IMPORT CHARGES
For orders sold and delivered to UK customers, any taxes, duties or other mandatory charges for which the customer is responsible must be disclosed in accordance with applicable law.
We will not intentionally represent a mandatory charge as optional or conceal a charge that we are legally required to disclose before purchase.
If any special customs or import arrangements apply to a particular order, the relevant information will be communicated where required.
28. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to:
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our delivery services;
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carriers;
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operational arrangements;
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delivery regions; or
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applicable legal requirements.
Any changes will be published on Vounkins.store with an updated revision date.
Changes will not retrospectively remove rights that already apply to an existing order.
29. CONTACT US
If you have any questions about shipping, tracking or delivery, contact us:
Vounkins
Website: Vounkins.store
Email: sales@vounkins.store
Delivery Options
Express Shipping
5–8 business days
Paid – cost displayed at checkout
Standard Shipping
5–12 business days
Free
Nothing in this Shipping Policy affects your statutory rights.