Terms of service
TERMS OF SERVICE
Last updated: 15 September 2026
Welcome to Vounkins.
These Terms of Service (“Terms”) govern your use of Vounkins.store (the “Website”) and any purchase of products from Vounkins.
Please read these Terms carefully before using our Website or placing an order.
By accessing our Website or purchasing from us, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude, restrict or affect any statutory rights that you have as a consumer under United Kingdom law.
1. ABOUT VOUNKINS
Vounkins is an online menswear retailer serving customers in the United Kingdom.
Our contact details are:
Trading name: Vounkins
Website: Vounkins.store
Email: sales@vounkins.store
The legal business information above should be completed before these Terms are published.
2. APPLICATION OF THESE TERMS
These Terms apply to your use of the Website and to contracts formed between you and Vounkins for products purchased through Vounkins.store.
Additional policies may also apply, including our:
Return & Refund Policy, Shipping Policy, Privacy Policy and any other policies displayed on our Website.
Where applicable consumer law gives you rights that are more favourable than these Terms, your statutory rights will take priority.
3. USING OUR WEBSITE
You may use our Website only for lawful purposes.
You must not use the Website in any manner that could damage, disable, overload or impair the Website, interfere with another person's use of the Website, introduce malicious software or attempt to gain unauthorised access to our systems.
You must not use automated systems, bots, scraping tools or similar technologies in a way that materially disrupts our services or infringes our rights, except where such activity is permitted by law.
You are responsible for ensuring that any information you provide to us is accurate and up to date.
4. LEGAL CAPACITY
You must have the legal capacity to enter into a binding contract when placing an order with us.
If you are under 18, a parent or legal guardian should place the order on your behalf where required.
5. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, specifications, colours, measurements and other information displayed on our Website are accurate.
However, the appearance of colours may vary depending on your device, screen settings, lighting and display technology.
Minor variations may also occur where products contain natural materials, textured fabrics or manufacturing characteristics that do not materially affect the nature or quality of the product.
Nothing in this section limits your rights where goods are not as described or otherwise fail to comply with applicable consumer law.
6. PRODUCT AVAILABILITY
All products are subject to availability.
Adding an item to your basket does not reserve that item.
Occasionally, an item may become unavailable after an order has been submitted.
If we cannot supply an ordered product, we will inform you and, where payment has already been taken, refund the relevant amount using the appropriate payment method.
We will not substitute a materially different product without your agreement.
7. PRICES
Unless clearly stated otherwise, prices displayed on Vounkins.store are shown in pounds sterling (£ GBP).
Prices will be presented in accordance with applicable UK pricing requirements.
Where VAT or another tax must be included in the advertised consumer price, it will be included as required by law.
We will provide clear information about mandatory charges and applicable delivery charges before you become bound by your order.
We will not intentionally use hidden mandatory charges or misleading drip-pricing practices.
Optional delivery upgrades or additional services may be displayed separately where permitted.
8. PRICE ERRORS
We take reasonable care to ensure prices are accurate.
However, genuine pricing or technical errors may occasionally occur.
If we discover an obvious pricing error before accepting your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the affected order.
If an order cannot lawfully or reasonably be fulfilled because of an obvious error, we may cancel it and refund any amount paid.
Nothing in this section permits us to use misleading pricing practices or remove rights granted to you by law.
9. PLACING AN ORDER
When you place an order through our Website, you are making an offer to purchase the products in your order.
Before submitting an order, you will have an opportunity to review relevant information, including the products selected, price and applicable charges.
You are responsible for checking the information entered during checkout, including your delivery address and contact information.
Submitting an order does not necessarily mean that we have accepted it.
10. ORDER ACKNOWLEDGEMENT
After you submit an order, we may send you an electronic acknowledgement confirming that we have received it.
An acknowledgement of receipt does not necessarily constitute acceptance of the order unless it expressly states otherwise.
A legally binding sales contract will normally be formed when we send you confirmation that your order has been accepted or when we dispatch the products, depending on the wording of the confirmation provided to you.
We will provide the required contractual information in a durable format, such as email, where required by law.
11. OUR RIGHT TO REFUSE OR CANCEL AN ORDER
We may reasonably refuse or cancel an order before fulfilment where there is a legitimate reason, including suspected fraud, unauthorised payment, stock unavailability, an obvious pricing or listing error, legal or regulatory restrictions, or inability to deliver to the address provided.
We will not cancel orders for discriminatory, arbitrary or unlawful reasons.
If we cancel an order after receiving payment, we will refund the amount due to you.
12. PAYMENT
Available payment methods will be displayed during checkout.
You confirm that you are authorised to use the payment method selected.
Payment may be processed by third-party payment service providers.
We may carry out or allow appropriate payment authorisation, fraud prevention and security checks.
We will not impose additional optional charges without obtaining any consent required by law.
13. PAYMENT SECURITY
We take reasonable measures to protect transactions made through our Website.
Payment information may be processed directly by authorised third-party payment processors and may be subject to their security systems and terms.
You must not attempt to make payment using stolen, fraudulent, unauthorised or unlawfully obtained payment information.
14. DELIVERY
We will provide delivery information before you complete your purchase.
Our available delivery methods, destinations and applicable charges will be described on our Website or during checkout.
Unless another delivery period has been agreed with you, goods must be delivered within the period required by applicable consumer law.
Where no different period has been agreed, UK distance-selling rules generally require delivery without undue delay and within 30 days after the contract is entered into.
For further information, please refer to our Shipping Policy.
15. DELIVERY ADDRESSES
You are responsible for providing a complete and accurate delivery address.
Please review your address carefully before completing your order.
If you notice an error, contact us at sales@vounkins.store as soon as possible.
We cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.
Nothing in this section removes any responsibility that remains with us under applicable consumer law.
16. RISK AND OWNERSHIP
Where Vounkins arranges delivery to a consumer, responsibility for the goods will generally remain with us until the goods come into the physical possession of you or a person identified by you to receive them, subject to applicable law.
Different rules may apply where you independently commission a carrier that was not offered by us.
Ownership of goods will pass as provided by applicable law and the relevant sales contract.
17. DELAYED OR FAILED DELIVERY
If delivery is delayed, please contact us.
Your rights in relation to late delivery will be determined in accordance with applicable consumer law.
Where delivery by an agreed date is essential under the circumstances, or where we fail to deliver within an additional appropriate period where one is required, you may have the right to end the contract.
Nothing in these Terms limits those rights.
18. RIGHT TO CANCEL ONLINE PURCHASES
Consumers purchasing goods online normally have a statutory cancellation period.
For most eligible goods, you generally have 14 days after receiving the goods to tell us that you wish to cancel without providing a reason.
After notifying us of a valid cancellation, you normally have a further 14 days to return the goods.
Certain statutory exceptions apply to particular categories of products.
Full details are provided in our Return & Refund Policy.
Your statutory rights remain unaffected.
19. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy and applicable UK consumer law.
Where you exercise a statutory cancellation right, refunds will be processed within the legally applicable period.
Where required, this may include reimbursement of the basic standard delivery charge.
Additional delivery costs resulting from your choice of a more expensive delivery option may not be refundable beyond the cost of the least expensive standard delivery option offered by us.
Please refer to our Return & Refund Policy for complete information.
20. FAULTY OR MISDESCRIBED GOODS
Under the Consumer Rights Act 2015, goods supplied to consumers must meet applicable legal requirements, including being of satisfactory quality, fit for purpose and as described.
If a product is faulty, damaged, incorrect or does not conform to the contract, you may have statutory rights to remedies.
Depending on the circumstances and timing, these may include rejection and refund, repair, replacement, price reduction or a final right to reject.
Our voluntary policies do not replace your statutory rights.
Please contact:
21. SALES, DISCOUNTS AND PROMOTIONS
Unless expressly stated otherwise, promotional offers are subject to their stated eligibility requirements and availability.
Promotional terms will not remove statutory consumer rights.
Where a product is discounted, it remains subject to applicable consumer protection requirements.
We may place reasonable restrictions on promotional codes, including limits on combining promotions, provided those restrictions are communicated clearly before purchase.
We will not use false reference prices, misleading countdowns or misleading claims about scarcity, discounts or availability.
22. PROMOTIONAL CODES
Promotional codes must be entered in the appropriate field before completing checkout unless stated otherwise.
A promotional code has no cash value unless expressly stated.
Codes may be limited by product, customer, geographical region, campaign period or number of uses, provided those restrictions are clearly communicated.
We reserve the right to reject fraudulently obtained, duplicated, manipulated or unlawfully used promotional codes.
23. CUSTOMER REVIEWS
Where Vounkins publishes customer reviews, ratings or similar consumer-review information, we aim to comply with applicable UK rules governing genuine and misleading reviews.
Users must not submit reviews that are fake, fabricated or misleading.
Reviews must reflect genuine experiences or opinions.
You must not impersonate another person or misrepresent your relationship with Vounkins.
Where a review has been incentivised, that fact must be disclosed where required.
We may use proportionate and lawful measures to identify, investigate, reject or remove reviews that we reasonably believe are fake, unlawful or otherwise breach these Terms.
We will not knowingly commission or publish fake positive reviews or fake negative reviews of competitors.
24. USER-GENERATED CONTENT
If you voluntarily submit photographs, reviews, comments or other content to us for publication, you confirm that you have the rights necessary to submit that content.
You remain the owner of your intellectual property rights.
Where you submit content specifically for publication by Vounkins, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display and use that content for the purpose for which it was submitted and for reasonable related operation and promotion of our services, unless otherwise agreed.
This licence does not permit us to falsely attribute statements to you or materially alter a review in a misleading way.
25. PROHIBITED CONTENT
You must not submit content that is unlawful, fraudulent, threatening, defamatory, discriminatory, obscene, malicious, deliberately misleading, infringing of intellectual property rights or invasive of another person's privacy.
We may remove or restrict unlawful content or content that materially breaches these Terms.
26. INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its content are owned by or licensed to Vounkins.
This may include the Vounkins name, logo, trade dress, graphics, photographs, product imagery, website design, written content and other materials.
Applicable copyright, trade mark and other intellectual property laws protect these materials.
You may use the Website for your personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, commercially exploit or falsely represent our protected content without permission, except where the law permits such use.
27. VOUNKINS BRAND
The Vounkins name, branding, logos, monograms and associated brand elements may constitute trade marks or other protected intellectual property whether registered or unregistered.
No provision of these Terms grants you ownership of those rights.
28. THIRD-PARTY SERVICES
Our Website may use third-party services for functions such as payment processing, website hosting, analytics, communications, fulfilment or delivery.
Your use of certain third-party services may also be subject to the third party's applicable terms and privacy practices.
We remain responsible for our own legal obligations and do not use third-party arrangements to avoid mandatory consumer responsibilities.
29. THIRD-PARTY LINKS
Our Website may contain links to websites or services operated by third parties.
We do not control every third-party website and cannot guarantee its content, security or availability.
A link does not necessarily mean that Vounkins endorses the third-party website.
This provision does not affect liability that cannot legally be excluded.
30. WEBSITE AVAILABILITY
We aim to keep Vounkins.store available and functioning properly.
However, we cannot guarantee uninterrupted or error-free access at all times.
We may temporarily suspend parts of the Website for maintenance, security, updates or technical reasons.
Where reasonably possible, we will seek to minimise unnecessary disruption.
Temporary website unavailability will not affect rights already arising under an existing sales contract.
31. WEBSITE INFORMATION
General editorial, style, sizing or informational content available on the Website is provided to assist customers.
Product-specific representations forming part of your purchase remain subject to applicable consumer law.
Nothing in these Terms allows us to disregard information about a product that legally forms part of the contract.
32. ACCOUNTS
If our Website allows customer accounts, you are responsible for keeping your account credentials reasonably secure.
You should notify us promptly if you believe your account has been compromised.
You are responsible for ensuring that information in your account remains accurate.
We may suspend an account where reasonably necessary to protect customers, investigate fraud, comply with legal requirements or maintain security.
33. PRIVACY
Your personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Our Privacy Policy should explain the categories of personal information we process, the purposes and lawful bases for processing, retention, disclosures and your applicable data protection rights.
34. COOKIES
Our Website may use cookies and similar technologies.
Where consent is legally required for particular cookies or tracking technologies, we will seek that consent as required.
Further information will be provided in our Cookie Policy or cookie settings.
35. OUR LIABILITY TO CONSUMERS
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
We do not exclude or restrict your statutory rights under consumer protection law.
Where loss results from a breach by us, our responsibility will be determined under applicable law.
36. PERSONAL AND BUSINESS USE
Products sold through Vounkins.store are primarily offered to consumers for personal use unless otherwise stated.
If you purchase products wholly or mainly for commercial resale or business purposes, certain consumer protections may not apply in the same way.
If you wish to make a wholesale or commercial purchase, please contact us separately.
37. EVENTS OUTSIDE OUR REASONABLE CONTROL
There may be circumstances outside our reasonable control that affect our ability to perform particular obligations.
Where such circumstances occur, we will take reasonable steps to minimise their effect and communicate with affected customers where appropriate.
This section does not remove any cancellation, refund or other mandatory rights you have under applicable law.
38. FAIRNESS OF THESE TERMS
These Terms are intended to be fair and transparent.
A consumer term that is legally unfair may not be binding on the consumer.
If any wording in these Terms conflicts with a mandatory statutory right, the statutory right will prevail.
39. CHANGES TO THESE TERMS
We may amend these Terms from time to time to reflect changes to our Website, products, services, operations or applicable law.
The latest version will be published on Vounkins.store with an updated revision date.
Changes will not retrospectively remove rights that you acquired under an order already placed.
The Terms applicable to an order will generally be those in force when the relevant contract was entered into, subject to mandatory legal requirements.
40. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply where legally possible.
41. NO WAIVER
If we do not immediately exercise a right or remedy available to us, this does not automatically mean that we have waived that right.
Similarly, nothing in these Terms requires you to waive statutory rights.
42. TRANSFER OF RIGHTS
You may have legal rights to transfer certain rights or claims.
We will not restrict such rights where doing so would be unlawful.
If Vounkins transfers its rights or obligations under a contract, we will not do so in a manner that unlawfully reduces the protection available to you as a consumer.
43. ENTIRE AGREEMENT
These Terms, together with the information provided to you during the ordering process and the applicable policies referred to in these Terms, form part of the agreement governing your purchase.
Nothing in this section excludes liability for fraud or prevents you from relying on statements or information that applicable consumer law treats as binding.
44. COMPLAINTS
If you have a complaint relating to an order, our Website or our services, please contact:
Please include your order number where applicable and sufficient information for us to understand the issue.
We will seek to deal with complaints fairly and within a reasonable period.
Your ability to seek any statutory remedy or use any applicable dispute-resolution mechanism is not affected.
45. GOVERNING LAW
If you are a consumer resident in the United Kingdom, these Terms and any contract between you and Vounkins will be governed by applicable UK law, including any mandatory consumer protections applicable in the part of the United Kingdom in which you live.
Nothing in these Terms deprives you of mandatory legal protections available to you.
46. JURISDICTION
If you are a consumer, you may have the right to bring legal proceedings in the courts of the part of the United Kingdom in which you live.
Nothing in these Terms is intended to impose an unlawful jurisdiction restriction on a consumer.
For business-to-business contracts, unless otherwise agreed in writing, the courts of England and Wales will have jurisdiction, subject to applicable law.
47. CONSUMER PROTECTION LEGISLATION
These Terms are intended to operate consistently with applicable UK legislation and regulatory requirements, including where relevant:
-
the Consumer Rights Act 2015;
-
the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
-
the Digital Markets, Competition and Consumers Act 2024;
-
the Electronic Commerce (EC Directive) Regulations 2002;
-
applicable data protection and privacy legislation; and
-
other mandatory UK consumer protection laws and regulations applicable to the transaction.
References to legislation include amendments, replacements and successor provisions where applicable.
48. CONTACT US
If you have any questions about these Terms, an order or your rights, contact us:
Vounkins
Website: Vounkins.store
Email: sales@vounkins.store
Nothing in these Terms affects your statutory rights.